FAQs
- Q: How is MoneyMinder different?
- A: For a small non-profit, QuickBooks can be overkill. But spreadsheets can contain hidden formula errors too easy to overlook. One is too big, one is too risky. Then there's MoneyMinder, accurate but not cumbersome, it's just right.
- Q: How do I get started?
- A: We help you get started. We customize your account for your group's specific needs by taking your existing budget and converting it to MoneyMinder. You can be up and running in no time.
- Q: Is MoneyMinder accurate?
- A: You never have to worry about accuracy or formula errors. Since we take care of the math and do all the behind the scenes work instantly, you can be confident about the numbers.
- Q: Will it be difficult to switch software programs?
- A: Sometimes people are worried that switching software will be too hard or time consuming. We understand your concerns, and we've pulled out all the stops, including free setup, free email support, and all the resources you need.
- Q: What if I need help?
- A: Our friendly support staff is here to help. Just send us an email with your question and a support representative will promptly respond. Email support is free for the entire year and our staff is volunteer friendly. We understand your specific needs and can help you customize MoneyMinder to give you the information you need and want.
- Q: Can I work anywhere?
- A: Yes! MoneyMinder makes it easy to manage your finances anywhere you have internet access. Let other board members see what's going on. Whether they're across the room, across town or across the country, you're all looking at the same up-to-date file.
- Q: Are your reports easy to understand?
- A: Our reports give you an instant and complete picture of your organization. With just a click, everything is at your fingertips - Cashflow Report, Treasurer's Report, Audit Report, 990/EZ Report and more.
- Q: What about security?
- A: We care about security as much as you do. And we do it well. Our professional staff and automated tools monitor service performance 24 hours a day, 7 days a week. Production equipment is housed in a Class A facility complete with 24-7 security with a full time security staff, video surveillance, alarms to prevent high-tech breaches and an uninterruptible power supply including backup generators.
- Q: What about back-ups?
- A: You'll never forget to backup your data. That's because we automatically do it for you. Should the unexpected ever happen to your computer, all of the data will still be instantly accessible to you from any other computer connected to the Internet.
- Q: What about protection and privacy?
- A: Stop worrying about attacks from viruses, worms, or hackers that put your information at risk. We rely on advanced, industry-recognized security and virus safeguards to keep all of your financial data private and protected. With password-protected login, firewall protected servers, and the same encryption technology (128 bit SSL) used by the world's top banking institutions, we have the security elements in place to give you peace of mind.
- Q: What about downtime?
- A: Since 2004, MoneyMinder has remained available online more than 99.91% of the time. We rely on redundant servers and a self-correcting error detection program, so that you can access your data online no matter where you are or what you are doing.
- Q: Can anybody access my account?
- A: You get to make the rules. You control who accesses your financial data and what they can see and do with it. We also offer multiple permission levels that let you limit the access privileges of each user.
- Q: Will it help with the 990/EZ?
- A: MoneyMinder makes it so much easier to fill out the historically "not so easy" 990 and 990EZ for the IRS. With the click of the mouse you get all of the totals you need. Take much of the pain and effort out of the task.
